Acceptable
Use Policy
By using our services, you agree to comply with our
policies. We expect you to
have a basic knowledge of
how the Internet functions,
the types of uses which are
generally acceptable, and
the types of uses which are
to be avoided. Common sense
is the best guide as to what
is considered acceptable
use. The following are
unacceptable uses:
Illegality in any form,
including but not limited to
activities such as
unauthorized distribution or
copying of copyrighted
software, harassment, fraud,
drug dealing, hardcore adult
content (legal content
allowed on VPS only), and
other illegal activities.
Interpretation
The provisions of this
Policy are intended as
guidelines and are not meant
to be exhaustive. Generally,
conduct that violates law,
regulation, or the accepted
norms of the Internet
community, whether or not
expressly mentioned in this
Policy, is prohibited.
Union4Host.com reserves the
right at all times to
prohibit activities that
damage its commercial
reputation and goodwill,
which includes termination
of services provided at any
time.
Illegal Use
Union4Host.com services may be
used only for lawful
purposes. Transmission,
distribution or storage of
any material in violation of
any applicable law or
regulation is prohibited.
System and
Network Security
Violations of system or
network security are
prohibited, and may result
in criminal and civil
liability. Examples include,
but are not limited to the
following: unauthorized
access, use, probe, or scan
of a systems security or
authentication measures,
data or traffic.
Interference with service to
any user, host or network
including, without
limitation, mail bombing,
flooding, deliberate
attempts to overload a
system and broadcast
attacks. Union4Host.com has a
"zero tolerance" policy
regarding Denial of Service
Attacks. Union4Host.com reserves
the right to terminate any
Hosting account or Dedicated
or Managed Server or
Co-Location account which
has been the target of a
Denial of Service or similar
type attack.
No Union4Host.com account may
be used for:
- Email spamming
- IRC Hosting or Services of
any kind
- Warez, Hackz or Serialz
sites.
- Illegal content or
activities
- Any other type of high
packet load or disruptive
network traffic
- Ask before you attempt
something questionable, it
will save us all a lot of
trouble.
Spamming
Directly or indirectly
transmitting or supporting
the transmission of
unsolicited mail messages,
including, without
limitation, commercial
advertising and
informational announcements,
is expressly prohibited. A
user shall not use another
site's mail server to relay
mail without the express
permission of the site.
Charges
All recurring charges shall
be due and payable in
advance on the day of the
month you signed up on for
every month of the year.
Invoices or notices of
invoices for recurring
charges are issued as a
courtesy.
Non-recurring charges
including excess bandwidth
usage and overages will be
due and payable upon
Customer’s receipt of
invoice or notice of
invoice. Customer is
responsible for monitoring
transfer or bandwidth
consumption and other
services provided while
maintaining awareness of the
applicable charges due.
Bandwidth overages are
charged at $1 per each GB
used over the allowed limit
of the package. Bandwidth
for VPS packages is
monitored at the network
interface card while
bandwidth for dedicated
servers is monitored at the
switch port. Bandwidth usage
shown in control panels
(i.e. Cpanel) is not an
accurate number for total
data transfer and should not
be used to compare with the
actual usage.
Consequences of
Violation
When Union4Host.com becomes
aware of an alleged
violation of its Acceptable
Use Policy, Union4Host.com will
initiate an investigation.
During the investigation
Union4Host.com may restrict
Customer's access in order
to prevent further possible
unauthorized activity.
Depending on the severity of
the violation, Union4Host.com
may, at its sole discretion,
restrict, suspend, or
terminate Customer's account
and/or pursue other civil
remedies. If such violation
is a criminal offense,
Union4Host.com will notify the
appropriate law enforcement
department of such
violation. Union4Host.com does
not issue service credits
for any outages incurred
through service disablement
resulting from Policy
violations.
Modification
Union4Host.com reserves the
right to add, delete, or
modify any provision of this
Policy at any time without
notice.
Reporting Network
Abuse
Any party seeking to report
any violations of Union4Host’s
policy may contact via
e-mail:
support@Union4Host.com.
30 Day Money Back
Guarantee
We feel strongly that you
will be happy with the
services provided and
include an unconditional 30
day money back guarantee on
your hosting fees. If you
are not completely satisfied
with our services in the
first 30 days, we will issue
a full refund for your paid
hosting fees. There are no
money back guarantees for
dedicated servers.
Fees paid that are not
covered in the 30 day money
back guarantee include:
Backups
Select Solutions, LLC is in
no way responsible for data
loss or money lost due to
loss of data. While we
strive to keep all data
backed up on a daily basis
for emergency use in the
event of hardware failure or
similar situation, there may
be certain conditions or
events that could cause
problems with our backup
process and we urge clients
to keep their own backups.
Cancellation /
Termination
All cancellation requests
must be received via the
ticket system by logging
into your client area at
https://support.Union4Host.com .
You may also email
sales@Union4Host.com for
cancellation requests but we
may require further
verification when doing so.
Cancellations must be made
prior to the next billing
cycle. Payments made up to
the point of cancellation
cannot be refunded unless
the client is within the 30
day money back guarantee
period.
Union4Host.com
Select Solutions, LLC
(http://www.Union4Host.com)
reserves the right to
terminate any client or
account at it's sole
discretion without notice.
Service Level Agreement
Union4Host.com offers a 99.9%
network uptime Service Level
Agreement and service
credits will be applied if
requested and the following
criteria is met (Union4Host.com
is not responsible for money
lost due to downtime):
- Request for service credit
must be issued via ticket
system within 7 days of the
reported incident.
- You must include a ticket
number referencing
acknowledgement of the
incident to show that you
were affected.
Union4Host.com utilizes a
100% Cisco network
consisting of dual Cisco
12008 routers handling the
edge routing, dual Cisco
7513 routers handling core
routing, and dual Cisco
5513s handling distribution.
All Cisco equipment is
powered by dual DC power
supplies which we keep in
stock. Each router is fed by
totally diverse DC plants.
Currently Union4Host.com
utilizes bandwidth from
Level (3) (NASDAQ: LVLT) and
Time Warner Telecom (NASDAQ:
TWTC). Both connections are
fed via diverse entrance and
diverse routes.
For details on our SLA
please contact sales [@]
Union4Host.com.
Special Promotions
iPod Giveaway - By
entering into this special
promotion using the "iPod"
coupon code, you are
effectively waiving your
right to our 30 day money
back guarantee. Select
Solutions, LLC is the sole
arbitrator of this special
offer and has the right to
cancel the promotion at any
time.
Discounts on Accounts
paid in advance for more
than a year - Select
Solutions has the right to
end any special pricing on
packages paid in advance for
more than 12 months. This
does not include clients who
have already purchased a
package with the special
pricing.
عرض السلة
